5 Questions With Lukas Fürst, Head of Aftersales, AutoFürst : Navigating AI in Car Dealerships

Five questions for Lukas Fürst, Head of Aftersales at AutoFürst, on what technology and AI actually change for a working dealership. The conversation ranges across where new tools help and where they get in the way, why implementation matters more than the tool itself, what modern vehicle data means for customer service, and how to choose technology that fits your business. Lukas answers from firsthand experience, with a practical view of what's worth trying and what to be wary of. A useful listen for dealership owners, aftersales managers, and anyone following how car retail is adapting.

Takeaways

• the right technology saves a dealership real time and money
• implementation matters more than the tool itself
• data from modern cars can sharpen customer service
• AI tools only pay off when they fit your existing workflows
• run new tools in parallel before you commit to them
• start experimenting instead of waiting for the perfect tool

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